Wheres tech-support and customer service of any software or any app

Ive use MacGourmet deluxe and the iOS apps for years. I used to love it however about a year ago I started having significant problems with syncing – ended up having duplicates and triplicates of all of my recipes etc. After months of trying to work with tech-support and often not hearing from them for weeks or months at a time, I finally contacted Michael Ray, President of Mariner Software; he promised that he would get on it and I then heard from somebody that he was going to be working on it. That was March 12 and I still have never heard back. I just transferred all of my recipes from MacGourmet to Paprika which syncs between the program on your computer and the apps on your devices on its own every single time you make a change

SK Brandy about Gourmet Mobile